Articles
(2011).
Lean Service Operations: Reflections and New Directions for Capacity Expansion in Outpatient Clinics
Journal of Operations Management,
Vol. 29(5).
Page(s): 422-433.
Abstract. This field research in outpatient service operations examines original quantitative data on appointments and analyzes a lean process improvement project that was conducted to increase...
(2011).
Bringing Back the Dads: Changing Practices in Child Welfare Systems
Protecting Children,
Vol. 26(2).
Page(s): 53-69.
Abstract. We analyze the challenges and successes of the Bringing Back the Dads curriculum conducted by each of the QIC NRF project’s four research and demonstration sites....
(2010).
Monitoring Outcomes in Mental Health Recovery: The Effect on Programs and Policies
Advances in Mental Health,
Vol. 9.
Page(s): 8-16.
Abstract. Mental health recovery is emerging as a central philosophy in every institution providing mental health services across the world. However, in order to implement effective and...
(2009).
Yield Management in Health Care Clinics with Walk-In Traffic
The Mental Health Center of Denver,
Vol. 1.
Page(s): 1-10.
Abstract.
An important problem in health care operations involves yield management in health clinics where patients often do not arrive for scheduled appointments (are "no-shows"). A second issue...
(2009).
The Functioning of Global Statistics in Latent Growth Curve Modeling
University of Northern Colorado Doctoral Disseration,
Vol. 1.
Page(s): 1-165.
Abstract.
Latent growth curve (LGC) modeling is emerging as a preferred method of longitudinal analysis, which uses the structural equation modeling (SEM) framework to demonstrate growth or change...
(2008).
Methodological Considerations for Conducting Qualitative Interviews with Youth Receiving Mental Health Services
Forum: Qualitative Social Research,
Vol. 9.
Page(s): Retrieved from http://www.qualitative-research.net/fqs.
Abstract.
Use of qualitative interviews with individuals currently receiving mental health services has increased over the last decade in the United States due to calls for system change that...
(2008).
Addressing the Needs of Underserved Populations through Community Involvement
National Council Magazine,
Vol. 1.
Page(s): 20-21.
Abstract. The striking disparities in access, quality, and availability of mental health services for racial and ethnic minorities have been well documented and broadly reported in recent years....
(2007).
Clinic Overbooking to Improve Patient Access and Provider Productivity
Decision Sciences,
Vol. 38.
Page(s): 251-276.
Abstract.
The problem of patient no-shows (patients who do not arrive for scheduled appointments) is significant in many health care settings, where no-show rates can vary widely. No-shows reduce...
(2007).
A Signature Approach to Outcomes Measurement
National Council Magazine,
Vol. 3.
Page(s): 26-29.
Abstract. The Mental Health Center of Center utilizes holistic recovery measures for recovery, including the Recovery Marker Inventory (RMI), the Consumer Recovery Measure (CRM), and the Promoting...
(2006).
Protective Factors and Risk Factors in Preschool Aged Children
Multiple Linear Regression Viewpoints,
Vol. 32.
Page(s): 7-13.
Abstract.
Do resiliency or protective factors moderate risk factors in preschool aged children? This study looks atpre- and post-treatment data from 49 preschool children whose average age was 4...
(2004).
Exploring the Consumer's and Provider's Perspective on Service Quality in Community Mental Health Care
Community Mental Health Journal,
Vol. 40.
Page(s): 33-46.
Abstract.
Aseries of seven focus groups of community mental health care consumers were conducted to identify the factors that contributed to consumer satisfaction. Three major themes were...
(2003).
The Work Project Survey: Consumer Perspectives on Work
Journal of Vocational Rehavilitation,
Vol. 18.
Page(s): 59-68.
Abstract.
Objective: Mental health consumers at an urban mental health center were surveyed about their motivations forworking and perceived barriers to employment. Design: A survey was developed...
