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Presentations

LaGanga, L., Pathak, S., & Linderman, J. (11/2013). Lean Healthcare Scheduling to Reduce Delays for Patients Annual Conference of the Decision Sciences Institute (DSI), Baltimore, MD.
Abstract. Scheduling rules and practices affect patients’ access to care. We integrate the perspectives of several types of healthcare settings to consider provider behavior in scheduling patients...
LaGanga, L., Linderman, J., Iverson, C., McKinney, C.J., McLean, C., & Williams, W. (11/2013). Healthcare Systems and Their Use of Operations Management and Decision Sciences Techniques at Mental Health Center of Denver Annual Conference of the Decision Sciences Institute (DSI), Baltimore, MD.
Abstract. Healthcare providers continuously strive to improve the quality and efficiency of care delivery. To achieve this objective, techniques from the fields of operations management and the...
McLean, C., LaGanga, L., Williams, W., & Iverson, C. (10/2013). Ideas to Action: Application of Quality Tools in Outpatient Healthcare Annual Conference of the Institute for Operations Research and Management Science (INFORMS), Minneapolis, MN.
Abstract. We apply Tools of Quality to engage work teams in problem identification and solution implementation. We present recent projects, measurable results, and quantifiable value to the ...
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Articles

Lusczakoski, Kathryn KD; Olmos-Gallo, P. Antonio; Milnor, William; & McKinney, Christopher J. (2014). Measuring Mental Health Recovery: An Application of Rasch Modeling to the Consumer Recovery Measure The Journal of Behavioral Health Services & Research, Vol. Published Online. Page(s): 1-12.
Abstract. As the need for recovery-oriented outcomes increases, it is critical to understand how numeric recovery scores are developed. In the current article, the modern Rasch modeling techniques...
Lusczakoski, Kate DeRoche; Olmos-Gallo, P. Antonio; McKinney, C. J.; Starks, Roy; & Huff, Steve. (2014). Measuring Recovery Related Outcomes: A Psychometric Investigation of the Recovery Markers Inventory Community Mental Health Journal , Vol. Published Online. Page(s): 1-7.
Abstract. The concept of recovery can be operationalized from either the point of view of the consumer or from the perspective of the provider of services. The Recovery Markers Inventory (RMI) was...
LaGanga, L.R. (2011). Lean Service Operations: Reflections and New Directions for Capacity Expansion in Outpatient Clinics Journal of Operations Management, Vol. 29(5). Page(s): 422-433.
Abstract. This field research in outpatient service operations examines original quantitative data on appointments and analyzes a lean process improvement project that was conducted to increase...
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