Resource Library

Presentations

Linderman, J., LaGanga, L., Iverson, C., McKinney, C.J., & Williams, W. (10/2013). Arranging Work Schedules for Service Access and Satisfaction: Results from Same Day Access 2013 Collaborative Annual Conference of the Institute for Operations Research and Management Science (INFORMS), Minneapolis, MN.
Abstract. Our applied work started in July, 2012, as part of a national learning collaborative on same-day clinical appointment scheduling. We track and analyze our actual no-show and service...
McLean, C., LaGanga, L., Williams, W., & Iverson, C. (10/2013). Ideas to Action: Application of Quality Tools in Outpatient Healthcare Annual Conference of the Institute for Operations Research and Management Science (INFORMS), Minneapolis, MN.
Abstract. We apply Tools of Quality to engage work teams in problem identification and solution implementation. We present recent projects, measurable results, and quantifiable value to the ...
McLean, C. & Rabinovitz, B. (09/2013). A New Approach: Sustaining Quality Training Standards During Times of Rapid Change Annual Conference of the Colorado Behavioral Healthcare Council, Breckenridge, CO.
Abstract. Regulations change.  Staff workflows are diverse.  Electronic records are developed.  Classroom time impedes service delivery hours.  These growing demands for training complexity while...
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Articles

Frankel, P. & Reynolds, J. (2011). Bringing Back the Dads: Changing Practices in Child Welfare Systems Protecting Children, Vol. 26(2). Page(s): 53-69.
Abstract. We analyze the challenges and successes of the Bringing Back the Dads curriculum conducted by each of the QIC NRF project’s four research and demonstration sites....
LaGanga, L.R. (2011). Lean Service Operations: Reflections and New Directions for Capacity Expansion in Outpatient Clinics Journal of Operations Management, Vol. 29(5). Page(s): 422-433.
Abstract. This field research in outpatient service operations examines original quantitative data on appointments and analyzes a lean process improvement project that was conducted to increase...
Olmos-Gallo, P.A. & DeRoche, K.K. (2010). Monitoring Outcomes in Mental Health Recovery: The Effect on Programs and Policies Advances in Mental Health, Vol. 9. Page(s): 8-16.
Abstract.      Mental health recovery is emerging as a central philosophy in every institution providing mental health services across the world.  However, in order to implement effective and...
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