Healthcare Systems and Their Use of Operations Management and Decision Sciences Techniques at Mental Health Center of Denver

LaGanga, L., Linderman, J., Iverson, C., McKinney, C.J., McLean, C., & Williams, W. (November 2013). Baltimore, MD.

Healthcare providers continuously strive to improve the quality and efficiency of care delivery. To achieve this objective, techniques from the fields of operations management and the decision sciences are often employed. The Mental Health Center of Denver shares our experience in the use of Operations Management and Decision Sciences techniques in our healthcare processes.

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Resource Topics: Quality & Process Improvement Keywords: Healthcare operations management, Wellness Culture, Lean, Six Sigma, Tools of Quality, Operational Improvement, Employee strengths, Patient access, Service capacity