Lean Healthcare Scheduling to Reduce Delays for Patients

LaGanga, L., Pathak, S., & Linderman, J. (November 2013). Baltimore, MD.

Scheduling rules and practices affect patients’ access to care. We integrate the perspectives of several types of healthcare settings to consider provider behavior in scheduling patients for services. Our models incorporate patient and provider behavior and evaluate the effects of scheduling adjustments on reducing delays to improve services to patients.

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Resource Topics: Quality & Process Improvement Keywords: Clinical appointment scheduling, no-shows, lean, healthcare operations management.